Kathy B. – Owner
January 28, 2018
“I continue to be delighted with Maple Leaf Management serving as my property management company. Kit MacPherson and her team of pros operate seamlessly, are a joy to work with and very responsive. They manage to industry standards so I don’t have to keep up with the changing regulations. What a relief it is to sleep soundly at night knowing that my properties are well maintained, have great tenants and are in good hands!”
Sandra B. – Owner
January 26, 2018
“We hired Lee in the summer of 2017 to assist us in renting out a small home we have in Redmond. We had never used a leasing broker before and we were looking forward to handing over the tedious rental duties and procedures to someone else. In the past, we had rented the home without assistance but it is a lot of work to advertise, show the home, iron out the rental details, etc. Also, it takes a significant amount of time to actually finalize the agreement. In the meantime, the house stands vacant which is very costly. Not only was Lee able to establish the going rate for the monthly rental fee, she did all of the marketing, paperwork, and more. To our delight, the home was rented within days! All we had to do was hand over the keys and and collect the monthly checks. But it gets even better, the renter she found for us is amazing. He has never been late on a single rent payment and takes pride in the home and property. We couldn’t be more satisfied with the work Lee has done for us. Not only is she diligent, she is friendly, easy to work with, responded to calls and emails in a timely manner and always appeared professional and competent. We will never hesitate to utilize Lee’s services again in the future and we highly recommend her services.”
Nick G. – Owner and Real Estate Broker
January 12, 2018
“Maple Leaf has managed my rental properties as well as the properties of several landlords I have referred to them and I have always had a very positive experience with Maple Leaf.
As a real estate agent, I interact with lots of property management companies, and with most other companies I have found that I get a very slow response time and lack of genuine care or interest in hearing my needs or working to resolve any issues that may arise. Maple Leaf could not be more opposite from the industry norm. They have a close-knit team that has always been very prompt to get back to me and they are very sincere and have a lot of pride in doing the job right.
They were always able to find tenants quickly, and they have creative approaches to ensure that you get the top rent that the market will pay.
It is refreshing to see a small business that is very active in their community and works to enhance the neighborhood in which they take on new properties under management.”
Chelsea G. – Real Estate Broker
January 12, 2018
“I have enjoyed working with Maple Leaf for a number of years now and am so glad to have them in the Rolodex of people I can refer to and know they will do an excellent job every time. They understand the complex Seattle rental market (and all the rules that go along with it). They affiliate themselves with the best of the best, so they are also always a great resource if we need a referral. Knowledge, and experience paired with a team of people who care about their client’s goals, this is not your typical Property Management Company!”
Liz M. – Owner
January 10, 2018
“I am so pleased I found Maple Leaf Management to manage my home. When there were issues with the new tenants they reached out to legal and really worked hard to resolve the issues fairly and in compliance with the new Seattle tenant laws. Everyone I have spoken with has not only been extremely professional, but respectful and courteous. I would recommend them to everyone!”
Sunny C. – Owner
January 9, 2018
“What a great company! I have had wonderful, informative conversations with Kit and her team. They value both the owner and the tenant.
Felicia was especially professional and knowledgeable. Because she is also a good communicator, she was able to work with me and our tenants effectively. I have confidence in the values and the skills of this terrific team of people.”
Nikita C. – Tenant>/h4>
January 5, 2018
“I’ve just moved into a property managed by Maple Leaf MGT and so far so good! The agents are very friendly, prompt and direct when answering our (many) questions, and I love that Maple Leaf MGT is a woman owned business.
When myself and my roommates toured other properties managed by men they asked most of the questions to my male roommates, leaving myself and another female roommate feeling excluded from the whole process. It was hard to even make eye contact with some of them! With Maple Leaf MGT everyone has been included in the moving process every step of the way and the agent guiding us, Felicia, has done a fantastic job of addressing our concerns and being transparent about upcoming fees and initial move in costs.
I have only had a couple weeks of experience with Maple Leaf MGT but everything has gone smoothly and I have a feeling things will continue going smoothly for us all :)”
Nicole D. – Tenant
December 4, 2017
“Everything from start to finish was GREAT when working with Maple Leaf Management. I worked with Katie and she was AMAZING. She was quick to respond to get the lease signed and get everything in the apartment setup; it was straight to business which I really appreciated. When I first moved in, the apartment seemed clean to me, but she went above and beyond insisted that they get another cleaner to come in to ensure it was spotless and up to Maple Leaf standards. Katie was also very patient when working with me – I couldn’t get my wifi to work initially, and I had a couple maintenance issues. Katie was patient and helped me trouble shoot the issues, which ended up being human error (I had accidentally unplugged the dishwasher one time, and accidentally flipped the circuit breaker another time). As we troubleshooted, she lined up maintenance people just in case they would be needed (which they weren’t, because the issues were due to my own stupidity!). She was always quick to respond and help out, no matter how trivial the issue. I also needed to break my lease early due to extenuating family circumstances. Katie communicated with the owner and helped to make this as smooth a transition as possible. Lastly, at move out, Katie was super clear about what was needed in order to get my security deposit back. I have lived in places before where they are not transparent and then I end up getting a HUGE bill at the end. Katie was SUPER clear and transparent about what needed to be done, which I really appreciated. Not only was she great at her job (highly responsive, helpful, and straightforward), but she was kind, considerate, and caring. I cannot recommend enough! Thank you Katie and Maple Leaf Management!”
Carolyn H. – Tenant
November 29, 2017
“Katie from Maple Leaf is wonderful to work with. She has supported us taking good care of our rental home and we have truly enjoyed working with her and the owner”
Kelle H. – Tenant
November 19, 2017
“We had a great experience with Lisa finding a new home for my daughter! She was so patient with my thousand questions about the application process.
And they were very quick to respond to our application which was greatly appreciated!”
Jim R. – Owner
November 15, 2017
“Maple Leaf Management has managed our rental property in West Seattle for the last 4 months and we could not be happier. Felicia Kaminker has done an excellent job finding great tenants and keeping us informed as to the status of the property. We interviewed a number of firms before selecting Maple Leaf and feel we definitely made the best choice.”
Kent E. – Tenant
November 3, 2017
“I have rented a house managed by Maple Leaf Management for almost 8 months now. I simply have not had any problems and any communication has been great right from the start. Ari was extremely helpful and friendly showing the property, what a great first impression I had. I got a chance to meet Kit when I was in the office getting the lease set up and I felt like everyone in the office was very welcoming to me as a new tenant. Having been a homeowner for more than 15 years, renting as a tenant was something I needed some brushing up on and everything was explained clearly and in plain language. Finally, my property manager Felicia is my regular contact if anything comes up and she has been fantastic to work with all along. I had a lot of questions the first month and was glad to have someone that was responsive and helpful. Felicia has consistently been friendly, knowledgeable, responsive, and helpful.
Admittedly, I haven’t had much contact with the company lately because everything is going great, but I know they are easy to reach via phone, text, or email. I found the online payment system to be straight-forward and easy to use. I set my account up on auto draft and I get an email each month to let me know the payment was successful. I am glad to recommend Maple Leaf Management.”
Sugar J. – Owner
October 26, 2017
“We use Maple Leaf Management for our rental. Moira Dumas is our agent and she is wonderful. She handled getting a new tenant so eloquently. Every step was throughly explained to us and I never felt confused or stressed out. Thank you for making life much easier for us!”
Justin T. – Tenant
October 26, 2017
“Such a great property management company! Moira is our property manager and she is the best!”
Jennifer H. – Owner
September 11, 2017
“We have used Maple Leaf Management for the past 3 years to rent our home. Diana, our management agent, has been responsive to both us and the tenant in addressing issues that have arisen. We had to have siding work done on the place and she was there to make sure things were moving along (as we are remote). She helped give us piece of mind along the way. Their management prices were comparable to the competition, but it was clear in the initial interview, and has been true since, that they will look out for our best interest.”
Rikki P. – Tenant
July 20, 2017
“We rented a condo through Maple Leaf. From the very beginning they were wonderful to work with. They are quick to respond to any communication and are happy to work with you if you need anything. We had a few issues pop up and everything that happened Maple Leaf was on top of it as soon as I notified them. They also worked well with us in the final month to do showings since I work from home and have a dog and would need to coordinate to be out of the house. I would rent from them again. “
Casey A. – Tenant
July 10, 2017
“I rented an apartment managed by Maple Leaf for two years. Service was excellent – they’re very responsive, knowledgeable, friendly, and all-around easy to work with. Whenever I had a question, I would email or call our property manager – Ari Olsen – and always received a response within an hour (usually immediately!). I appreciate that they’re thoughtful and get to know their customers. Moving in and out was a breeze, there were no surprise hidden costs or fees. They also have a smooth online portal for monthly payments etc, so I never had to worry about forgetting to send in my rent check. “
Ryan T. – Tenant
July 7, 2017
“Maple Leaf management was excellent! They managed our rental needs for the last year and a half and did a great job – no complaints. Ari Olsen was a great point of contact during our time at our unit in Lower Queen Anne.
Thanks for the excellent service! “
Rebecca H. – Owner
July 6, 2017
“I worked with MLM for almost two years when they managed the rental of my condo in Seattle when I relocated to San Francisco. Maple Leaf made the entire process very pleasant and easy for me as an owner when I needed to rent my condo quickly and make sure it was well cared for. Kit was extremely responsive to my initial inquiries, acted quickly to meet me and explain how they work with clients (both owners and renters) and did a lovely job of getting the condo listed. They did a great job of selecting renters who would take good care of the property. I worked with Ari on an ongoing basis and can highly recommend her as a property manager. She was also very responsive, listened to my concerns, and I was particularly impressed with how she also effectively represented the tenants with their concerns. I’d definitely work with MLM again if the need arose. “
Kelly S. – Tenant
June 25, 2017
“I am not a Yelp review writer, but I am making an exception this time for good reason. I just relocated my family from Portland to Seattle (at the same time starting a new job) and rented a townhouse through Maple Leaf Management. I looked at many other units before renting the townhouse from Maple Leaf. The other property managers I worked with before Maple Leaf were disorganized, their application portals were not user friendly and a few never showed up for appointments to tour properties that they had confirmed with me the day before. When I met Katie from Maple Leaf, it was a breath of fresh air. She’s been very accommodating and professional and has gone above and beyond for my family. I felt like she wasn’t just trying to lease the townhouse to just anyone, she wanted to be sure I was a good fit for the owner and wanted to be sure the townhouse was a good fit for my family. She’s a match maker! We are loving our new home! After signing the lease (when any other property management company might have gone on auto-pilot), I had a last minute ’emergency’ because I forgot to get the right street permits to allow my moving truck to be on the street on moving day. After a message to Katie, she took care of everything and completely saved the day for my family (above and beyond because this was really my responsibility). I can’t say enough good things about Katie and Maple Leaf Management. “
Susanna F. – Tenant
June 18, 2017
Katie was so wonderful to work with when renting my condo! I had no problem setting up a time to tour the property with her, and she was able to answer all of my questions. Throughout the entire process, she was quick to respond to emails, was consistently so friendly and helpful, and she made the process of moving in incredibly easy.
Sarah W. – Tenant
June 11, 2017
I love Lee and the whole MLM team! Great property, helpful and friendly staff, and willing to make our tenancy perfect, even when issues arise. We hope to stay with them for years to come!
Sara L. – Tenant
May 25, 2017
I have never written a review for a property manager on a location I decided not to rent before, so this is a first. I am so incredibly impressed with Maple Leaf (and Melissa, the listing agent handling the rental I came very close to applying for). One of their rentals popped up in my searches and it was affordable and ticked off most of the boxes on our list, so I reached out for a showing.
Communication was efficient and easy, even with my full disclosure to Melissa about some of our complicating factors as renters. Most listing agents just stop responding when I mention our well-behaved, well-trained medium sized dog and the fact that we’re motorsports people (which means use needs for the garage that turn off some property managers). And, with both of us being divorced – it’s taken me a decade to rebuilt my credit, and my boyfriend’s not as far along in that process so we’re a complicated case. We’re well-employed, responsible, excellent tenants, but even getting a showing can sometimes feel impossible.
Melissa was a delight to meet with to tour the premises. She gave helpful information, and asked good questions about our complications and was willing to work with us.
I felt so encouraged meeting her that we almost applied for that apartment even though it wasn’t a perfect fit for us, so that we could rent from her. Instead – we’re going to watch Maple Leaf’s listings, and cross our fingers that just the right place pops up in their inventory so that we can rent from Melissa.
I’ve never had occasion to use the word “humanity” before when engaging with a property manager. Melissa’s humanity really knocked my socks off, and I wish more people in the industry operated with her kind of approach. If she’s representative of how Maple Leaf engages with renters, then we’re very lucky to have found an organization like this in Seattle in this crazy market. Thank you, Maple Leaf! We’ll cross our fingers to cross paths again soon!
Jim N. – Tenant
April 20, 2017
My wife and I have been tenants with Maple Leaf for over two years. We just renewed our lease again. Maple Leaf has been very good at being responsive and staying on top of any maintenance needs. When our washing machine gave up the ghost, we had a new one very quickly. They are also just very nice people to do business with, which makes the renting experience that much better. We would definitely rent from Maple Leaf again in the future.
Evan R. – Tenant
April 17, 2017
As a tenant I loved working with Maple Leaf. They are nice, personable, and responsive – our heat went out in the middle of winter, for example, and they showed up that day with portable heaters for us to tide us over until they could get the furnace fixed (which they did VERY quickly.) I recommend them very highly.
Nora D. – Tenant
April 13, 2017
Great management company. Diana and Ari have been so good to us, couldn’t ask for more.
Nicole S. – Tenant
April 2, 2017
I called on a Sunday to figure out the portal log in (wasn’t letting me in) and Lee answered and was beyond helpful. The portal issue was cleared up in an instant, she then emailed the forms I needed directly. Efficient AND pleasant – what a concept! Thank you Lee!
Kelsey J. – Tenant
March 26, 2017
I moved in last September and, so far, I’ve highly enjoyed my time in my apt complex run by MLM. They are quick with maintenance issues (even non-urgent issues), the rent is reasonable, there’s a washer/dryer IN the unit, the complex just got new paint in the stairwell and little things here and there are being fixed (ex: a door that was slamming now closes slowly and quietly). The only con I have is the aluminum windows, which have quite a bit of condensation on them during the colder months. This is easy enough to deal with given all the perks of the complex. Overall, I’m highly satisfied and this is SO much better than my last apt complex (don’t get me started.)
Lorri T. – Tenant
March 22, 2017
We just relocated to Seattle and was overwhelmed with the fast housing market. We were fortunate to meet Jen Webster and she found the perfect place for us! Everyone at Maple Leaf Property Management we so nice and helpful. Would highly recommended them and their services.
Kim M. – Tenant
March 19, 2017
Great management company to work with! Lee Nichols is the manager of the property we rent. She is very responsive and great to work with.
Jackie K. – Tenant
March 17, 2017
Lee Nichols at Maple Leaf is a wonderful manager to work with. She follows up on maintenance to make sure things get done, and goes the extra mile–such as loaning me a microwave when ours broke and the repairs couldn’t be done before my family gathering. She is pleasant and considerate–well worth sticking with!
Karen K. – Owner
March 15, 2017
Last Fall, I talked with 3 recommended property management companies for a property I have owned and managed for a long time. Narrowing it down to 2, I finally choose Maple Leaf. Lee is the manager and Melissa works with her. So, very professional and responsive. I had such good confidence in both of them as well as the rest of the staff I had an opportunity to meet. The portal system is pretty wonderful and I feel the wonderful tenants I had are being well cared for as well as the property. I put a five star as I have worked with other property managers on other properties and this company is really on top of the game. I can not ask for a better experience. It was the best decision I could have made.
Kyle L. – Tenant
March 12, 2017
I am very happy with our decision to rent a unit represented by Maple Leaf Management. The team at Maple Leaf has made it easy to complete paperwork and their online portal is great.
Stephanie G. – Tenant
March 7, 2017
We have worked with Lee for the past 2 years and it’s been a breeze. She responds quickly to any concerns we may have and makes sure any maintenance issues are handled swiftly. We’ve never rented through a property management company before and this is hands down the best experience we have had as renters.
Shawn M. – Tenant
March 7, 2017
Easy to deal with the management company, very responsive to inquiries and maintenance issues. Payment portal is a breeze. Lee Nichols has been the manager of our rental and she is very easy to work with.
Amber K. – Owner
March 5, 2017
I hired Maple Leaf to manage my property when I was moving out of the Seattle area. I am so happy that I chose this particular property management company. Jill and Jennifer were excellent! They were professional, they worked well together and they answered my emails/texts in a timely manner. They were excited about getting my condo rented and I had full confidence that they could find me great tenants that would take care of my investment. Thank you Ladies for all your help!
Chelsea F. – Tenant
March 5, 2017
The house we were renting with a previous management company told us (very last minute) that the owners wanted to sell the house. We had 6 weeks to find a new rental home in our same neighborhood, so we could keep our kids in their schools. We found an amazing place through Maple Leaf. Lee was very personable, and really made us feel like we fit well with the family that owned the home. We requested a longer lease, and Maple Leaf was able to accommodate. We are very happy with our experience.
Derek R. – Owner
March 5, 2017
Maple Leaf, and specifically Lee Nichols, has been fantastic at keeping me informed of any items that require my attention, and responding to various management needs as they arise. Great service.
Rosalyn L. – Owner
March 3, 2017
When my husband I decided we’d like to rent out our property, we were referred to MLM by our realtor, and, to be frank, when we met Lee, we were impressed, but not thrilled about the pricing – thinking we could perhaps manage it ourselves. I’m pleased to say it’s some of the best and smartest money we’ve ever spent going with MLM. Not only does Lee treat our home with the respect we’d expect, but she genuinely cares about us, the owners, and the renters she brings on board. We had a tenant cut their lease short, and just thinking if my husband and I had to deal with the legalities, and financial implications of that, we would be so lost – but with Lee, and the support of MLM, we didn’t even notice. Our new tenants were in the property within a week and a half. Lee worked while on holiday to help get it rented ASAP. I believe work / life balance is important, but I am so grateful that Lee understood the importance of getting our place rented ASAP, so it would not cause a financial strain. I could not be more pleased with the client relationship management, service, and genuine care of MLM team, especially our manager, Lee. Thank you.
Ken C. – Owner
March 3, 2017
Lee Nichols has been very helpful. She found good renters, good repairman , checks on the property regularly. She always does her best. Maple Leaf has been great!
Peg M. – Owner
March 3, 2017
I found Maple Leaf Management with an on-line search when I realized the management company I was using was doing a TERRIBLE job. Kit and Lee inspected the property, (a condo) realized the current tenants were pretty destructive, and denied them the opportunity to renew their lease. When the tenants moved out, Lee had to have the whole condo refurbished. I was out of the country and she had everything done, new tenants secured within 6 weeks, and did it all within a reasonable cost. She’s awesome!!!! She remains extremely attentive, takes care of maintenance issues very quickly, and keeps me informed of everything I need to know about the condo. I’ll recommend this company and Lee anytime as top-notch property managers.
Pat G. – Tenant
March 3, 2017
We sold our home over a year ago and desperately needed to quickly find a rental in the area. By chance we found a property with the help of Lee Nichols from Maple Leaf Management. This was our first foray into the rental market after decades of owning our own home. Lee’s quick response to our questions and issues, always with a smile, is the reason we hope to extend our lease. This company, and Lee specifically, have been most helpful and very easy to communicate with. Bravo to Lee!
Susan R. – Owner
March 2, 2017
Have only worked with Lee since September or October of 2016. But I will tell you that she has always responded within two hours of being contacted and always with knowledge and congeniality. Feels like a lasting, long-term relationship.
Garrett N. – Owner
March 2, 2017
I was referred to Kit and her team by a trusted realtor and friend that regularly used Maple Leaf Management to manage his and his client’s properties.
For the year prior, I had dealt with an ineffective property management company (Phillips Real Estate) that was lazy, dishonest, and simply unresponsive with me and my tenants. I was living out of state at the time, so I was desperately seeking a replacement to address the needs of my tenants (they had started to reach out directly to me when they did not hear back from the property manager), and for my own peace of mind.
After our initial phone conversation, Kit promptly handled the uncomfortable transition from the previous property manager and professionally communicated the change to my tenants. She also argued on my behalf to fix accounting errors carried out by the previous property manager (something I had been unsuccessful in fixing on my own), and eventually reclaimed $3000 that had gone missing for over a year!
Overall, Maple Leaf Management has provided outstanding communication, responsiveness, attention to detail, and has been a true pleasure to work with. I feel very fortunate to have been introduced to Kit, and I am glad that Maple Leaf is looking after my property.
Perry H. – Tenant
March 2, 2017
Maple Leaf have been a great management company since I signed with them. They have been very upfront about expectations and costs and with a mutual professionalism we have had a great relationship. They are very responsive and have a great online portal for payments, requests, etc. Highly recommended.
Guiness B. – Tenant
March 3, 2017
I’ve been doing business with the folks at Maple Leaf since August of 2015. They are professional, conscientious, and truly care about their customers. I’ve dealt with property management and property rental companies in the past, and I have to say Maple Leaf truly has ” The Right Approach” in caring for their customers. The online system to request services and make the payments is perfect. Lee Nichols has been wonderful to work with and I hope to continue working with her in the future.
Rick F. – Owner
March 3, 2017
Last winter, I unexpectedly inherited several rental homes. There were no leases, no records, lots of deferred maintenance, and some tenants were behind in their rent. I didn’t even have keys to most of the houses. I live out of the state, so interviewed several management companies. I decided on Maple Leaf and can’t recommend them highly enough. Lee waded right in, took what little info I had, and started straightening things up. I sleep well at night knowing that Lee is taking care of everything!!! Thank You, Lee!!!
Leigh M. – Tenant
March 2, 2017
Responsive team, easy online portal, happy tenants. Thanks!
January 11, 2017
Kit MacPherson is amazing and if you get the opportunity to do business with her and her team then you are in very good hands!
Stacey R. – Tenant
March 2, 2017
My leasing agent is Lee. Once I found my roommates, I was in communication with her. She is awesome! She met with my roommate and I and went over all of the terms and conditions. There has been no problem with payments or anything in the house I am renting. So easy to give her 5 stars!
Danielle B. – Tenant
March 2, 2017
Lee Nichols is really great to work with. Always available and responds in a timely manner.
Courtney M. – Tenant
February 24, 2017
Lee and her Maple Leaf team have provided timely and friendly service. It is important to have open communication with my property management company/landlords and within a few weeks of working with them they have eased my nerves of “dealing” with a company rather than landlords directly. I have heard stories from friends who can never get a timely response from their property management company and wait weeks for repairs. From my initial request to view the home to now, Lee has had quick response times while even keeping in contact over the weekend and out of regular working hours.
Maple Leaf’s online portal is super easy to use on a desktop and iPhone friendly. It is self explanatory when it comes to making your profile, paying rent and submitting maintenance requests.
Martin K. – Vendor
February 19, 2017
I work with Jill Allen at Maple Leaf Property Management LLC.
I inspect homes for her under her management. She is a very good person to work with, and has the interest of her clients and the folks she works with in mind 100% of the time. I would work with her, or have her manage my properties without a worry.
Julie E. – Owner
February 9, 2017
Maple Leaf has done a great job managing our condo. Jill Allen is very responsive and cares for the place like it was her own. When repairs are needed, she does a great job of shopping for the best quotes and she has plenty of good vendors available. She worked very hard to get us the best tenants and we are very happy with her service.
Edwin H. – Owner
February 8, 2017
I love working with Jill and Kit, they are professional and high efficient, with quick respond to request and problem solution, and with plenty of co-operative partner of repairing, cleaning etc, so they can help property owner and tenant sort problems out quickly. I would like to recommend them to friends.
Jay F. – Owner
February 8, 2017
I’m very happy with the service and support that Maple Leaf has provided me this past year. The company is extremely professional and timely. My specific property manager, Jill Allen, has been a joy to work with as she really seems to care about my property as well as taking care of my tenant. I’m glad my first choice to manage my property was Maple Leaf and I would highly recommend them.
Julie B. – Vendor
February 7, 2017
I absolutely love working with Kit and the whole team at Maple Leaf. They are professional, always quick to respond and just a pleasure to work with. I have and will continue to recommend them to friends.
Julie T. – Tenant
January 15, 2017
My husband and I leased a house through Maple Leaf in 2016 after we sold our home of 20 years. Our rental experiences prior to that had not been particularly good, so we did not have very high expectations of Maple Leaf. We were pleasantly surprised when they responded promptly to requests to fix a leaky washer hookup, repair a rotting crawl space cover and fix the garage door lock, sending professional, competent service people. When we bought a new home and moved out before the end of the lease, we fully expected to pay the last two months of the lease, which would only be fair, and we did not expect to get much of our damage deposit back, although, in our opinion, we left the house in better condition than when we moved in. Imagine our surprise when Maple Leaf, or the property owner, not sure which, found a tenant and, in effect, released us from the lease and returned most of the damage deposit, holding out only enough for a landscaper to get the yard spruced up. I would recommend Maple Leaf Management to anyone who needs to rent a house or who needs a company to manage their rental property.
Theodore K. – Tenant
January 15, 2017
When we were unable to close the deal on a rental we were looking at, Katie and Jennifer worked with us, and went above and beyond to quickly find us a home that met our needs in the Phinney area. They were super professional, and better yet, personable. Moving during the holidays can be stressful, and they helped us make the transition effortless. So far I’ve been very impressed, and can’t recommend them enough!
Dan A.- Tenant
January 16, 2017
Katie and Jennifer are the dream team. Professional, friendly, and exhaustive in ensuring that all relevant information was clear and accessible. In addition to that, those two went above and beyond to find a house that was a good fit for myself and my roommates. Beyond the house itself, they made sure that both the homeowners and we (as prospective tenants) were excited about entering into a lease together.
Requests for repairs have been prompt and communication lines open. Overall Katie and Jennifer’s hard work made finding and moving into a new place a breeze. Cheers to Maple Leaf!
Trovanda O. -Tenant
December 23, 2016
Jill is great! I’ve been living in one of the properties she manages for about 6 months now and she is very quick and responsive whenever something needs to be fixed or I have a general question. Jill has been very sweet and attentive when my fridge started having issues and even sent me a Starbucks gift card for the trouble! One thing I also LOVE is that my privacy is respected here.
Tim X. – Owner
Jennifer and Jill have been managing my property in the Seattle area for the past half a year. I live out of state so I needed somebody who can really manage the property 100% for me, and they did just that. I never had to worry too much about the property or the tenants. They were able to find me a tenant pretty quickly, and every month I get detailed cash flow statement. It is a great relief to have such a professional team looking after the property while I am away. Highly recommended.
Jessica T. -Tenant
December 20, 2016
We moved into a house managed by Maple Leaf in October, and we couldn’t be happier. Jill has been so great to work with. The day we toured it, she even played with our daughter so my husband and I could look around. We loved the house, submitted our info through their easy-to-use tenant portal, signed a lease and moved in!
The company had just taken over the house, so there were quite a few issues we discovered that needed to be resolved the within the first month after we moved in– a downed tree in the yard, tree roots in the sewer line, a light switch broken, weird water pressure in the kitchen sink, and deadbolts needed to be installed. And every time we contacted Jill, she was immediately responsive and put us in touch with high-quality vendors who were usually at our place the very next day.
The house is beautiful, the rent is fair (and easy to pay online!), and we feel confident that if any other issues arise, Jill and Maple Leaf Management will be accessible and helpful.
Elisa S. – Owner
August 3, 2016
Kit and Mary managed my condo cottage for me over the last year. They were quick to figure out the rental market value, post the advertisements, screen several applicants, and generate the necessary paperwork. The upfront fees and commission are pricey, but the company is professional and experienced. During the year, they were quick to respond to issues and coordinate with me. The closing process was not as efficient or clear cut at the end when my tenant had moved out, but the issues were resolved. My condo looks as good as I left it before I had a tenant with a pet for a year.
Evan R. – Tenant
June 2, 2016
“I’ve been renting a home that uses Maple Leaf management for several years now and they are fantastic to work with. Our central heat went out once in winter, and Kit actually drove out with several space heaters to help until they could get it repaired. We also had a water leak burst once, and Diane didn’t just find a plumber, she kept calling different ones until she found a plumber that could come out that day.
I’ve been very impressed with this company.”
Stephan S. – Owner
June 3, 2016
I have found Maple Leaf Management to not only be extremely dependable taking care of my rental home in Seattle, they are experts in managing my real estate investment. There’s a difference. They have longstanding relationships with their vendors to ensure fast, expert, cost-efficient attention when needed. Whether it’s making sure the property is constantly rented to credible tenants or instantly attending to an unexpected maintenance disaster, they know what needs to get done, they know who they need to get it done and they get it done. Perhaps, even more important, Diana and Kit are wonderful people; very understanding and compassionate. That goes a long way in keeping your tenants happy which keeps good tenants renting your home. As a former renter myself, I know the comfort and peace-of-mind that comes with a great landlord. If you’ve ever rented, you probably do too.
Aimee D. – Owner
April, 16th 2016
I was looking for a trustworthy property manager to rent out my condo for me to save me time and stress of finding good tenants, handling repairs, and studying up on my legalese. Kit came over to explain her company’s services and methods and it was very apparent she knows what to look out for in the best interests of both the owners and tenants. Not only is she sharp, but Kit is a great person that is open to all your questions and concerns. It’s comforting to know my property is in such responsible hands and I’m confident if anything happens, the team can handle it in a proper way and I will be protected legally. I’m pleased to be working with a small business who really loves and cares about what they do.
Joe H. – Owner
March, 3rd 2016
Wow — what wonderful service! I called Maple Leaf regarding a question and got Lee Nichols. Although my specific question was out of her area of practice, she promised — during the course of a busy day — to do some research and get back to me. As promised, she promptly did some research and gave me a thoughtful response. Lee did this knowing that I would not be a new client — she did it just to help someone who needed some help. Incredible service from a very nice person. Give Lee a try sometime.
Franklin E. – Tenant
March 23, 2016
Lee and the team at Maple Leaf have been incredibly great to work with, from viewing our house to working with us on a smooth move-out process, and everything in between. Dealing with Maple Leaf has been very easy and accommodating, detail-oriented, and with a personal touch that is hard to find these days. I would highly recommend Maple Leaf Management!
Emily R – Owner
February 17, 2016
My sister and I have rented our family home through Maple Leaf Management for just over two years now and couldn’t be happier with our experience. Though our property has required relatively low maintenance and few repairs, it’s been an absolute relief to have such an exceptional management team helping and supporting us with this venture. MLM staff is thoughtful, accommodating and incredibly quick to respond to questions. I hope to have the opportunity to use MLM one day as a renter! Highly recommended
Noel R. – Tenant
These are good people. No joke. I rarely write reviews but this group is totally worth it. I’ve recently moved to Seattle and they have been way more than accommodating. For example, my first weekend here the smoke alarms on the vaulted ceiling was going off every few minutes and one of the women came over on a Sunday morning with her husband, brought ladders and blankets and fixed it right up. Super sweet and helpful. Everything else has been so welcoming and quick. She even came to meet my new dog when I got him – and he is a good judge of character and doesn’t like all people, but he loved her!
All in all, good people, and good quality properties. I didn’t feel like there was anything sleazy going on either. So if you’re looking for a spot (houses or town homes or apartments) these really are the folks to get ahold of. Good luck!
Megan R. – Tenant
October 12, 2015
Great management company. I am currently renting a condo on Mercer Island. They have been extremely responsive and fair. Wonderful rental management company.
Adair R. – Tenant
October 2, 2015
What I love about Maple Leaf is that they do everything they can for the people renting from them, they work to find the home that fits the tenants as the individuals they are. They respect the people whose properties they are renting out as well as the people renting them. It’s a breath of fresh air to have such a personal experience in a big city setting.
Richard S. – Tenant
May 27, 2015
“Just left a place with Maple leaf. Not only were they very accommodating before signing the lease, they remained so throughout the lease – always extremely responsive and took care of any issues we had quickly with minimum fuss. It’s been a great couple of years, and I’m only leaving because I couldn’t turn down the view I found somewhere else.
Trying to think of anything to nitpick, but really my experience with the management was pretty much complaint free.”
Laura A. – Tenant
May 26, 2015
“My boyfriend and I have had a wonderful experience renting with Maple Leaf Management. He has been renting his unit from Maple Leaf for the last two years and I have heard him say nothing but good things. When my boyfriend and I decided to move in together, we were initially thinking we would both move out of our current living arrangements to a new apartment. After much consideration, we decided we might want to stay in his current unit. When we approached Maple Leaf Management, we worked with Diana on a lease negotiation and she was excited to meet our terms. We couldn’t be more excited with our decision to stay in this awesome unit with a view of Lake Union, balcony, dark hard wood floors, plenty of storage, w/d in the building, upgraded appliances, and a parking spot. Maple Leaf Management has been great to work with and we look forward to our continued relationship with Diana!”
Amber L. – Tenant
May 26, 2015
“We were lucky enough to relocate to Seattle for work and started looking at properties online ahead of time. We loved this home listed by Maple Leaf Management and made an appointment to see it in person. We lucked out completely when we met Lee, our property manager, at the home to do a walk through. Not only was the application process super rapid, Lee was personal and willing to remotely handle some paperwork afterwards. Home repairs are handled super quickly and considerately. We could not be more pleased with Maple Leafs personal touch. Thank you Lee for everything! Our relocation to Seattle was seamless and we love our new home. The kitties and the veggie garden are doing great! Fingers crossed: our lucky streak continues and we have some veggies to trade with the neighbors soon!”
Lynne Gratz – Tenant
May 20th, 2015
“We moved to Seattle three years ago, and have rented from Maple Leaf Management since that time. Having rented places for more than a decade (thanks, graduate school), we have had LOADS of experience with both private landlords and property managers. Of all the places we have rent the folks at Maple Leaf Management have been the best. They have great communication skills, they are very responsive to tenant needs, and they make the whole rental relationship better for both the renter and the owner. We have been more than happy with all of their employees. Rent from them with confidence.”
L.G. – Tenant
May 5, 2015
“We are renters in a home in Fremont that has been managed by Maple Leaf Management for our landlords, who live in CA. We couldn’t feel more fortunate to have such professional service and support. We have been homeowners for many years, but chose to rent a home when we returned to Seattle after a few years in NY. We appreciate the prompt replies to our requests for help, the friendly and knowledgeable service we receive, and the respect they have shown to us throughout the process of renting and living here. If we owned a home and decided to rent it, we’d definitely use Maple Leaf to help us manage the property.”
The RyeBread241 – Owner
May 4, 2015
“The team over at Maple Leaf management has been fantastic and timely in finding a renter for our place (within a week), getting the repairs taken care of, and managing all the day-to-day activities. We couldn’t be happier with the service and responsiveness we’ve received from ML mgmt. I’d highly recommend.”
Rebecca W. – Owner
May 2, 2015
“My partner and I are moving out of state and I contacted Maple Leaf Management about managing the rental of our house. Kit came to the house for a free consultation and walked me through the whole process, answering all my myriad questions. She was extremely personable and knowledgeable and I have no doubt her team would do a great job managing. Ultimately, we have decided to sell our house instead, and I’m kind of disappointed that we won’t get to work with Maple Leaf!”
Joni P. – Realtor
April 15, 2015
“I am a realtor in Seattle and have been referring Maple Leaf Management to my clients with rentals for years. I have total peace of mind that they will receive nothing but the best in service and excellent education about the current market place. Superior service from superior folks!”
Patty V. – Vendor
April 10, 2015
“When I’m working with Maple Leaf Management, I’m always impressed. Maple Leaf Management is a local company that gives personalized service to owners who have residential properties in the greater Seattle area and also small multiple unit properties. I’ve done work with them many times on a contracting basis love the superior yet very personal service they give their owners. They find quality renters for all their units and see that properties are taken care of just as a homeowner would take care of their own property. I love the end of the month reports they give their owners and also appreciate the easy online form to initiate a maintenance request. Call and talk with them today and I know that they will give you great service too. The next time I have a property that I want managed this is the company I will call.”
David R. – Owner
April 9, 2015
“I’ve worked with Kit and Erin on numerous occasion and am impressed with the level of care and forethought into the job. I recommend to my clients, as a trusted real estate broker, to give Maple Leaf Management a call when purchasing investment properties and have heard great responses from my clients afterward.”
Shirley R. – Owner
Marc 22, 2015
“I found Maple Leaf after reading Yelp reviews. After checking in with many friends and co-workers who have rental property I made the decision to use a property management company and gave Maple Leaf a call. We have been very pleased with the way things have been done. Right from the beginning the relationship has been professional, respectful, honest and always timely. We rented our townhouse within a short period of time, for the amount we had hoped for and for a longer lease than I had imagined we’d be able to get, and all of the details were handled as promised. We are looking forward to working with Maple Leaf for a long time. Highly recommend them.”
Paco M. – Owner
March, 21st 2015
Excellent property management team. Within two months they found us amazing tenants. Would recommend them to those looking to rent and those looking to rent out! Nancy and Lee have been fantastic. Five stars all around!
James H. – Owner
March 21, 2015
“I called Maple Leaf to find a manager for my condo in Seattle. Lee had returned my call quickly and was very helpful. She gave me great info for the condo. Very much appreciated!”
Tim H. – Owner
March, 23rd 2015
“I’ve had a home for 20+ years that I had thoughts of renting for years but was always hesitant due to horror stories of rentals I’d heard over the years. I had an opportunity arise to finally make the leap and try it out — and I feel very lucky the first Property Management company I called was Maple Leaf. To alleviate some of my concerns, I decided to go with a Property Management company, knowing it would cost more, but be offset by peace of mind. I was very impressed from the beginning with Kit and Nancy, primarily with their very professional confident approach, local & long term property management experience and PATIENCE! As may be apparent, I had a LOT of questions. And they patiently answered them all and gave me a much better understanding of how the entire process works. I have been very happy with their service, having gotten good and nice rental clients, for the past 9 months and wouldn’t hesitate to recommend them.”
Jonathan B. – Owner
March 7, 2015
I owned a townhouse in Maple Leaf and needed to find a tenant for my spare room. After renting once on my own and having a terrible experience doing so, I was referred to Kit and her team by a friend. The difference was night and day. They took care of everything from screening applicants to collecting rent. They found me great applicants and Kit always exceeded my expectations for responding to any questions or concerns I had in what seemed no time flat. Superb service well worth more than what they charged me. If you’re looking for a place to live or rent out your own residence, I can’t imagine a better team to help you.
Ryan W. – Owner
March 4, 2015
The team over at Maple Leaf management has been fantastic and timely in finding a renter for our place (within a week), getting the repairs taken care of, and managing all the day-to-day activities.
We couldn’t be happier with the service and responsiveness we’ve received from ML mgmt. I’d highly recommend.
John D. – Owner
January 29, 2015
Very very happy with Maple Leaf managing our rental. We don’t live in the area and feel completely satisfied that Maple leaf is doing a spectacular job looking out for our investment property. They found a great renter, have a very fast response time for any maintenance issues that occur and R a pleasure to work with. What’s not to like.
Tom S. – Tenant
September 23, 2014
I can only say that moving is stressful and Diana and Kit have taken a huge part of that stress off my shoulders. I appreciate you both so much. Thanks for all you do.
Susan C. – Owner and Investor
September 18, 2014
Maple Leaf Property management took over managing our family’s apartment building in March of this year. Over and over I have been impressed with their dedication to fixing problems and finding the best solutions for everyone. We have had some changes (like rent raises) that I was sure would distress some of our long term tenants and I thought we would have some turnover. Maple Leaf advised us on how best to make these changes in the fairest way and with the least disruption. They worked with our tenants, explaining and answering questions (sometimes over and over) and being friendly but persistent. Not one of our tenants left.
Everyone at Maple Leaf has the depth of experience to answer my questions and give great advice on every situation that has come up – from the aforementioned rent raises to how best to make needed repairs and upgrades.
I would recommend Maple Leaf Property Management to anyone looking for a property management company. I wish I had started using them a few years ago.
Nicole M – Tenant
August 6, 2014
My boyfriend and I had the great pleasure to rent with Maple Leaf Management for the past couple of years. We were moving across the country and with the high demand of the Seattle rental market we originally were having a hard time finding something till we met Kit. She went out of here way for us (even took us to see the house we ended up renting Saturday night at 6 o’clock cause we were flying out early Sunday am). Kit was there for every step to make the moving at ease for us. She responded to us right away with any questions or concerns we had. Kit made the renting process so easy and really took every step to make us feel special and really feel at home. They really are an amazing property management company! We unfortunately had to be relocated in the LA area recently but will definitely be calling Maple Leaf Management in the future when we head back up to the Northwest!
Jesse P. – Owner
July 20, 2014
I write fiction for a living, creating magical worlds is what I’m good at. But I’m not sure I could have dreamed up the story of Maple Leaf Management coming to the rescue of a harried homeowner in a post-construction condo in need of rescue from the land of worry (and echoes of hammers).
Enter Kit, mild-mannered but chipper and smart as a whip. “Don’t worry, we’ll take care of it,” she says amidst parables about saving dogs from sure death. Fast forward through a few… um… dozen skeptical and anxious meals from the harried homeowner and we’re on the boards with ads and pics and painted and pretty pepped for property proposals.
In swoops Lee, a walking-talking charm factory with smiles and soothing emails about it all working out. (This is where harried homeowner starts to breath… and sleep). Lee is one of those people you wish your family could take how-to-be-sweet-and-stop-stressing-me-out lessons from. In other words, she’s calming. And inviting, thus:
People start coming into my home. And they are nice people. People I like. People I would cook for, or at least people who I would let cook in my kitchen. And then these people want to pay me to cook in my kitchen.
Still, harried homeowner has some concerns. What about my couch? Zap! Problem solved. But what about the cleaning. “Shush-shush, minor detail, it’ll be fine.” But what about…. “Ah-ah! Sleep, harried homeowner, sleep.”
Zzzzzz. Dreaming… ah… dreaming is nice.
Literally seven days ago Kit sat on my couch explaining to me how she would rent my place for me and all would go smoothly. This morning Lee texted me saying the deal was done and I am all clear to go out and sign a lease of my own.
These women rock. I’m not making this up. They took an anxious, over-thinking, worry-addict and put him to rest. And while there is still work to be done, I have ZERO doubts about the people who have my place in their hands. And that is exactly what I needed.
Allan Q. – Tenant
May 12, 2014
Hey guys, I just wanted to take a moment to thank you. We couldn’t have asked for a better situation to raise our newborn when you helped us find our first actual house in Seattle. Our greatest memories were created there and your team helped to make our stay as comfortable as possible. I know absolutely no one else who has had such a positive experience with their landlord as we had with ours. And for what it’s worth, if anyone we know needs a place to stay, I’ll strongly advise them to call you guys first.
Dave R. – Owner and Real Estate Broker
April 9, 2014
“I’ve worked with Maple Leaf Management on numerous occasions and I am impressed with the level of care and forethought into the job. I recommend them to my clients, as a trusted real estate broker, to give them a call when purchasing investment properties and have heard great responses from my clients afterward.”
Gary S – Owner
January 9, 2014
I highly recommend Maple Leaf as a property manager. Their services are timely, professional and it makes owning rental property painless.
Rita Lindle – Real Estate Broker
“Thanks so much for the advice and help with my 4-plex, you are the BEST in the business!”
Kathy B. – Owner
September 17, 2014
“I’ve used the services of Maple Leaf Management LLC for several years. They manage three of my rental properties. For years, I managed my rentals myself, but the time had come for me to turn these responsibilities over to a property management company. It was the right decision and today it is a relief to feel complete confidence in the way rentals are being managed.
Kit and her team worked hard to attract and retain some great tenants. I was also impressed with the price and length of the contract they were able to secure. They also went above and beyond my expectations to attend to things that needed timely attention when I was out of the country.
I receive timely information and payments, and know that I can reach out at any time to a team that is responsive to my needs. I will be working with this group for many years to come.”
Lee N. – Tenant
November 23, 2013
“I LOVE Maple Leaf Management! I have been renting from them for a few years. When I moved in they gave me a list of the local utility companies I needed to contact, information on recycling etc. They are very thorough and care about the earth at the same time.
The few times I’ve had an issue with the property they were on it and fixed it right away. I love the fact that I can do everything online from scheduling my rent payment to letting them know about a problem. This makes it extremely easy. I will move than likely rent from them for a very long time.”
Barbara N. – Owner and Real Estate Broker
January 9, 2014
Maple Leaf Management was a life savior for me and my investment property. Received exceptional advice and guidance getting my home ready to put on the rental market. Found wonderful renters and I know they continue to watch over my home. I am in a related industry and no the value of a trustworthy partner. I tell everyone I know that needs a excellent property management firm that can’t do any better than Maple Leaf Management.
Steven W. – Tenant
January 20, 2012
“Kit is amazing! My fellow tenants and I appreciated her quick responses, her conversational nature, and her efforts to create the best possible living situation for us. I found her to be very understanding. She took things on a case-by-case basis, and we were motivated to take great care of the property in part by her kindness. When we needed tools, she helped us find them. When we had questions, she found an answer as quickly as possible. Ultimately, I appreciated most that she treated us like real people. She understands that life is dynamic, and that each house she manages is a place where dynamic people create their life experiences.”
Diane A. – Owner
September 7, 2010
“My husband and I had been sitting on our property, using it as “storage”, for going on two years. We knew we could be earning income from it as a rental, but we were intimidated by the whole process of showing the property and screening prospective renters. In additon, our house needed some repair work before it could be rented. The whole thing felt too overwhelming for us. Thanks to Kit we now have great tenants in our house with little or no effort on our part. She has extensive experience in the field and really knows her stuff. She kept us in the loop on everything and made it so easy for us to finally realize an income from our property.”
G. Armsden – Owner
September 1, 2010
“I highly recommend Kit as a property manager. We hired her to manage 2 rental properties, one of which was in crisis mode due to extensive water damage. She has been extraordinary. She is exceedingly competent, prompt, communicative, and has all kind of resources at her fingertips. She has gone above and beyond on a number of occasions. And, as a bonus, she’s a really nice person.”
Julianne U. – Owner
September 1, 2010
“I am a young, inexperienced homeowner who has been trying to help my aging father manage a neglected property in Seattle. When I met Kit MacPherson, I was new to the idea of property management and was unsure of what role she could play in helping us get our old house on its feet, making money again. After working with Kit for several weeks, she has already exceeded all expectations. I now have rooms being rented to great people, the house is getting the best face lift it’s had in over twenty years, and we are finally making a profit off of our house that has been sitting vacant for the last decade. Her extensive experience in the field of property management gives her valuable knowledge in everything from home renovation to book keeping. She is organized, efficient and willing to handle just about everything concerning your property. If you’re a property owner looking to increase revenue while also reducing stress in your life, Kit is godsend!”
Kara B. – Tenant
July 15, 2015
“My husband and I rented from Maple Leaf Management for 4 years. Diana Gustafson was so incredibly helpful and made our home experience in Seattle great. She was easy to contact and prompt in her service if we had any trouble. I highly recommend this company and Diana. Thanks for all your hard work and kindness.”
Stacie E. – Owner
March 19th, 2016
This review is long overdue and specifically represents the excellent service provided by Mary Pittman of Maple Leaf Mgt. Though brief, my overall experience with Maple Leaf Mgt as a whole was one of friendly professionalism and prompt in their responsiveness. Back in December 2015 as I was interviewing property management companies to manage my condo, I came in contact with Mary Pittman who immediately put me at ease and I knew she was someone I could entrust entirely with the care of managing my condo. I explained the predicament I was in (which I’ll spare you the details of) but she was completely understanding, willing to take me on as a client, and at a very reasonable rate. She made several excellent suggestions/modifications for my existing listing to attract the best tenant pool, explained the process and lease terms in detail and with much patience, gave me her honest advice always with my best interest in mind, was always very responsive to my many inquiries, and is a real pleasure to work with. I have nothing but positive things to say about Mary. I would not hesitate to refer her to any of my friends, family, or anyone else! Thank you Mary!”
Brent J. – Tenant
Had the pleasure of using maple leaf management for three years as a renter. Great service, quick response on repairs and made paying rent easy with their online tools. I would not hesitate to recommend to others.
Tyler C. – Tenant
May 20th, 2015
“We moved to Seattle three years ago, and have rented from Maple Leaf Management since that time. Having rented places for more than a decade (thanks, graduate school), I have had LOADS of experience with both private landlords and property managers. Of all the places we have rented, the folks at Maple Leaf Management have been the best. They have great communication skills, they are very responsive to tenant needs, and they make the whole rental relationship better for both the renter and the owner. We have been more than happy with all of their employees. Rent from them with confidence.”